Returns & Shipping


Return Policy
Our return policy lasts 21 days from the day of purchase shown on your receipt. If 21 days have gone by since your purchase, unfortunately we will not be able to offer you a refund or exchange. If you are returning or exchanging an item, it must be postmarked by the 21st day from the day on your receipt. 

To be eligible for a return, your item must be unworn, unwashed and in the same condition that you received it. It must also still have the tags attached. Gift cards and accessories (jewelry, bandanas, etc.) are non-returnable and non-refundable. If you receive jewelry that is damaged, contact us at returns@shoprebelchic.com. Items purchased with a promo code are eligible for refund in the amount of the price you paid for the item(s) with the promo code.
Holiday Return/ Exchange Policy
Items purchased during the dates of November 24th- December 25th are eligible for our Holiday Return/ Exchange policy. Items purchased during this time are able to be returned or exchanged through January 15th for store credit. All items purchased before or after these dates will follow our regular return/ exchange policy. Exchanging for a different size may not always be possible due to how quickly sizes/ products sell out, however we will be able to offer store credit in the amount of the gift purchased. 
If you have received a gift from someone who purchased from Rebel Chic, please email us at returns@shoprebelchic.com with the person's name who gifted your item so we are able to look up the order number and assist you with the return or exchange. If the gifter purchased an item with a discount code, you will receive the amount they actually paid in store credit. If the item they purchased was on sale, then it will not be eligible for return/ exchange because all sale items are final sale. The giftee will be responsible for mailing the item back to Rebel Chic and when it is received, we can then issue your store credit. Any more questions can be emailed to returns@shoprebelchic.com and will be answered within 24 hours, except on weekends or holidays. ALWAYS email us before sending an item back so that we know to be expecting it, and so that we know who the item is coming from/ who to issue store credit to. 
Free Gift With Purchase:
If you return an order/ item that came with a free gift, then you must also return the free gift. If the free gift is not returned with your purchase, then the cost of the free gift will be deducted from your refund. 

During Spring and Summer months: Custom Rebel Chic shorts can be exchanged for a new size if they do not fit well. However, due to the customization of each pair of shorts, the turn around time will take another 7-10 business days plus shipping to receive new shorts.

To complete your return, we require a receipt or proof of purchase. Please return item with the invoice included in your package, or print off your receipt which was emailed to you after purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@shoprebelchic.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All sale items are final sale. 
Exchanges
Due to our products selling out quickly, we recommend to return your purchased items for a refund and place an order for the new size/ item(s) you are wanting. You will be responsible for the return shipping to Rebel Chic and for the shipping for the new size/ item purchased. 
Shipping
Please mail your returns to: 2607 Geraghty Avenue Austin, Texas 78757
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you receive a refund for a return, the cost of the original shipping will be deducted from your refund, even if you used a discount code or qualified for free shipping. If you provide the wrong address and the item is sent back to us, then you will have to cover the shipping costs to have it sent to the correct address. Ex. Missing apartment number, wrong house number or street name. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
Shipping
Delivered Items, But not received 
Each package we send includes a tracking number that is sent to the customer when the shipping label is created on our end. If a package shows that is has been delivered, however the customer says it is not there- unfortunately, there is nothing we can do and you will have to file a claim with the local USPS (United States Postal Office). The item(s) will not be refunded to the customer, since the package was marked as delivered at the address provided by the customer. In order to ensure your package is covered by insurance, please select Priority Mail for your shipping preference which covers up to $50 worth of insurance. First Class mail does not provide insurance to cover your package. 
Package Marked as Undeliverable
If you have checked your tracking number and see that your item was marked as undeliverable at your address, it may be because you have provided an incorrect address, missing apartment number, misspelled street name, etc. If this happens, your package will most likely be returned to Rebel Chic and in order for us to resend your package, you will have to cover the new shipping costs to resend the package. If this happens, please contact us at contact@shoprebelchic.com and we can get your package reshipped.