You can return your order within 14 days from the delivery date, for a refund back to your original payment method. You will have an additional 14 days to return your order, for a refund of store credit only. Original and return shipping costs are at the expense of the customer and will not be refunded. Items returned outside of the 28-day return window will not be accepted, and you will be responsible for the shipping cost to send the item(s) back to you.
To be eligible for a return, your item must be unworn, unwashed and in new condition, with the tags still attached. Gift cards, accessories and sale items are FINAL SALE; non-returnable and non-refundable. To complete your return, we require a receipt or proof of purchase. Please return the item(s) with the invoice included in your original package or the receipt that was emailed to you after purchase.
Always email us before sending an item back, so that we know to be expecting it and who the package is from. To begin your return, please email us at firstname.lastname@example.org.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item(s) and whether or not it has been approved for a refund. If you are approved, your order will be processed and a refund will be applied to your original method of payment, if your order is received within 14 days from the delivery date. If your item is received 15- 28 days from the delivery date, you will receive a refund of store credit, sent via e-gift card to your email address.
If you have been notified that your return has been accepted, but you haven’t received a refund in your bank account, please contact your bank then your credit card company. It can take up to 5-10 business days for your refund to be processed by your bank/ credit card and then show up in your account.
Due to our products selling out quickly, we recommend returning your purchased item(s) for a refund and placing an order for the new size/ item(s) you are wanting. You will be responsible for the return shipping to Rebel Chic and for the shipping for the new size/ item purchased. Please email us at email@example.com and we can further assist you.
All sale items are final sale and are unable to be returned or exchanged.
If you have received an item(s) that is damaged, please contact us immediately at firstname.lastname@example.org. We will assist you in exchanging the item for a new, undamaged item, if the damage is our fault. However, if the item becomes damaged after it has been worn and/or washed, unfortunately we will not be able to issue you a return or refund. All clothing items have a care label on the inside of the garment, please refer to this tag before washing and handling your items.
Items purchased with a discount code are eligible for refund in the amount of the price you paid for the item(s) with the promo code. If you have a discount code for a current promotion that wasn't entered in at checkout, you can email us at email@example.com within 24 hours of your purchase date and we will be more than happy to refund you with store credit.
If you return an order that came with a free gift, then you must also return the free gift. If the free gift is not returned with your purchase, then the cost of the free gift will be deducted from your refund. If you received a free e-gift card as a promo, the gift card will be disabled. If you already used the gift card, the amount used will be deducted from your return.
All orders are processed and shipped within 1-2 business days, unless stated otherwise. We offer free shipping for all U.S. orders over $75. Shipping times can vary depending on the shipping option chosen at checkout, but usually take 2-4 business days.
Rebel Chic ships internationally! All shipping charges, as well as all duty charges, are at the expense and responsibility of the customer.
Each package we send includes a tracking number that is sent to the customer when the shipping label is created. If a package shows that is has been delivered, however the customer says it is not there- unfortunately, there is nothing we can do and you will have to file a claim with the local USPS (United States Postal Office). The item(s) will not be refunded to the customer, since the package was marked as delivered at the address provided by the customer. In order to ensure your package is covered by insurance, please select Priority Mail for your shipping preference which covers up to $50 worth of insurance. First Class mail does not provide insurance to cover your package.
If you have checked your tracking number and see that your item was marked as 'undeliverable' at your address, it may be because you have provided an incorrect address, missing apartment number, misspelled street name, etc. If this happens, your package will most likely be returned to Rebel Chic and in order for us to resend your package, you will have to cover the new shipping costs to reship it. If this happens, please contact us at firstname.lastname@example.org and we can reship your package.
We are not able to ship on postal holidays, your package will be shipped on the following business day.
Postal holidays: January 1 New Year’s Day (observed), January 21 Martin Luther King Jr. birthday, February 18 Washington’s Birthday, May 27 Memorial Day, July 4 Independence Day, September 2 Labor Day, October 14 Columbus Day, November 11 Veterans Day (observed), November 28 Thanksgiving Day, December 25 Christmas Day
Holiday Gift Return & Exchange
Gifts are eligible for store credit if:
-Purchased during the dates of Black Friday- December 25th.
-Returned to Rebel Chic by January 22nd, 2020.
-Item(s) being returned are unworn, unwashed, and in new condition- with tags still attached.
-Gift is being returned by the giftee. If the gifter is returning the item, it is eligible for our regular return/ exchange policy as stated above.
If you have a received a gift and would like to return for store credit or exchange it, please email us at Returns@shoprebelchic.com so we can further assist you. Please provide the name of the person who gifted it to you, so we can find their order. Thank you!
Items that cannot be returned for store credit or exchanged, even as a gift: gift cards, accessories, a free gift with purchase or final sale items. If you have any questions, or aren't sure if your gift is returnable, please email us at Returns@shoprebelchic.com so we can further assist you.