FAQs


FREQUENTLY ASKED QUESTIONS

>What is your return policy?

You can find our return policy here.

>I input the wrong shipping address at checkout, what can I do?

If there is a mistake in your shipping address, please contact us immediately at contact@shoprebelchic.com so we can try to change the address before the package has shipped. Ex. Missing apartment number, wrong house number, incorrect street name, etc.

If the package has already shipped and is marked as “undeliverable” by USPS, it will be returned to us and you will have to cover the shipping costs to have it resent to the correct address.

>My package says it was delivered, but it is not in my mailbox, what do I do?

Each package we send includes a tracking number that is sent to the customer when the shipping label is created. If a package shows that is has been delivered, however the customer says it is not there- unfortunately, there is nothing we can do and you will have to file a claim with the local USPS (United States Postal Office). The item(s) will not be refunded to the customer, since the package was marked as delivered at the address provided by the customer. In order to ensure your package is covered by insurance, please select Priority Mail for your shipping preference which covers up to $50 worth of insurance. First Class mail does not provide insurance to cover your package. 

>My item looks slightly different than in the pictures provided:

Please note that clothing or accessory colors may vary slightly in person from online pictures due to several factors such as the lighting, computer/ phone screen resolution and other factors beyond our control. We try our best to capture every piece as best as possible, while also providing several images of each piece so that you are able to see it from multiple angles and distances. If you are unhappy with your item, please email us at returns@shoprebelchic.com so we can further assist you.

>I am interested in collaborating with Rebel chic, how can I contact you?

You can contact us through our contact page on our website or by emailing us at contact@shoprebelchic.com. We do our best to respond to collaboration request emails within 5 business days.

>I purchased an item that is now on sale, can I get it price matched?

If you purchased an item that is now on sale, unfortunately we are not able to price match or refund the difference for that item. Sales are at random and will be a surprise for our customers.

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Have a question that is not answered here or in our Return and Shipping Policies? Please email us at contact@shoprebelchic.com so we can help you!